Terms of service

Last updated 1 May 2026 · Applies to compliance.dazr.eu.

1. The parties

This agreement is between Dazr ("we"), based in Italy, and the legal entity that owns the workspace ("you", "your organisation"). The person who creates the workspace is presumed to have authority to bind that entity.

2. The service

Dazr Compliance is a software-as-a-service compliance management platform. The full feature set per tier is on the pricing page at dazr.eu/compliance#pricing. We may change the feature set; we won't remove features from a tier you're paying for during your current billing period without giving notice.

3. Your account and workspace

• You are responsible for keeping the workspace owner email under your control. If that email goes stale, ownership of the workspace can be lost.
• You are responsible for everything done from your members' accounts. Treat invitations and the API key the same way you'd treat a password.
• You may invite members up to the seat limit on your tier. Pending invites count toward the seat limit until they are accepted or revoked.
• You may invite external auditors. Auditor access is read-only with timeline-note write privileges, scoped to your workspace, and expires automatically. Revoke at any time from the Auditors tab.

4. Acceptable use

Don't use the service to:

• Store payment-card data, special-category personal data (Art. 9 GDPR) beyond what your compliance program legitimately requires, or anything you don't have authority to upload.
• Attempt to access another customer's workspace, the underlying infrastructure, or any system other than your own.
• Probe, scan, or test the vulnerability of the service without prior written authorisation. Coordinated security research is welcome - email security@dazr.eu first.
• Send spam or other unsolicited messages through the public reporting portal, or use the platform to harass or threaten anyone.
• Reverse-engineer, scrape, or build a competing product from the service.

If we believe a workspace is being misused, we may pause it pending investigation. Pausing blocks all writes; reads still resolve so you see a banner explaining what's happening. We'll notify the workspace owner with the reason and an unpause path.

5. Subscription, fees and renewal

• The Free tier is genuinely free, indefinitely, for one user and one framework.
• Paid tiers (Pro, Enterprise) are billed monthly, in advance, in EUR, by the payment processor in Sub-processors. The price applicable to your subscription is the price displayed at the moment you start the subscription.
• Subscriptions auto-renew at the end of each period. Cancel any time from the portal Subscription tab; cancellation takes effect at the end of the current period - you keep paid features until then.
• If a recurring payment fails, we mark the subscription past_due and retry per the payment processor's schedule. After repeated failure, we revert the workspace to the Free tier and pause Pro/Enterprise features. Workspace data is preserved.
• VAT is added where applicable per Italian tax law and EU rules. Reverse-charge applies to B2B customers in other EU member states with a valid VAT number.
• We don't offer pro-rated refunds for partial months; if a real outage materially prevents you from using the service we will, in good faith, credit you.

6. Uptime and support

• We target 99.9% monthly uptime measured at our service edge. We don't currently publish a status page; we'll notify workspace owners of incidents that affect them.
• Email support response targets: Free 5 business days, Pro 2 business days, Enterprise 1 business day.
• "Outage" means the workspace is unreachable or returns 5xx for normal operations. Scheduled maintenance, customer-side issues, and third-party network problems aren't counted.

7. Data, privacy and DPA

What we do with personal data is in the Privacy policy. The processor obligations - the GDPR Art. 28 contract that activates the moment you put personal data in a workspace - are in the DPA. The DPA forms part of these terms and prevails over them in case of conflict on data-processing matters.

8. Confidentiality

We treat workspace content as confidential. Our staff with workspace metadata access (the support portal) sign confidentiality undertakings. We won't disclose your data to third parties except sub-processors needed to run the service or where required by law.

9. Intellectual property

• You own your workspace data. We get a limited licence to host, copy, transmit and back it up so we can run the service.
• We own the platform code and framework templates. Pre-loaded control text and recommendations are licensed for use within the platform and not for redistribution.
• Logos, names, and the Dazr brand are ours. White-label PDF exports on Enterprise replace our brand with yours; that's fine and that's the point.

10. Warranties and liability

We provide the service "as is" with the implied warranties that EU consumer law mandates - no more, no less. The service is intended to support your compliance program; it is not a substitute for legal, regulatory or audit advice.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential damages, lost profits, or lost data; and total liability of either party in any twelve-month period is capped at the fees actually paid by you to us in that period.

Nothing here limits liability for fraud, gross negligence, willful misconduct, or anything that can't be limited under applicable law.

11. Termination

• You may terminate at any time by cancelling your subscription and asking us to delete the workspace.
• We may terminate immediately for material breach of section 4 (Acceptable use) or non-payment that persists after notice.
• On termination we keep the workspace for 30 days so you can export. After that we delete it; backups are aged out per our retention schedule.

12. Changes

We may update these terms with at least 30 days' notice to workspace owners. If you don't accept the change you may terminate without penalty before it takes effect. Material changes (price, scope of liability) get extra notice and are highlighted.

13. Governing law and venue

These terms are governed by Italian law. The exclusive venue for disputes is the courts of Italy, except where mandatory consumer protections of your country of residence give you the right to bring an action there.

14. Contact

• Contractual matters: legal@dazr.eu
• Billing: billing@dazr.eu
• Security: security@dazr.eu