Terms of service

Last updated 12 October 2026 · Applies to compliance.dazr.eu.

Translations of these documents are provided for convenience. In case of any difference between a translation and this English version, the English version prevails.

The short version These are the rules between Dazr and the workspace owner. By creating a workspace you agree to them. They cover what you can do with the service, what we promise, what we don't, and how either of us can leave.

1. The parties

This agreement is between Dazr ("we"), based in Italy, and the legal entity that owns the workspace ("you", "your organisation"). The person who creates the workspace is presumed to have authority to bind that entity.

2. The service

Dazr Compliance is a software-as-a-service compliance management platform. The full feature set per tier is on the pricing page at compliance.dazr.eu/pricing. We may change the feature set; we won't remove features from a tier you're paying for during your current billing period without giving notice.

3. Your account and workspace

You are responsible for keeping the workspace owner email under your control. If that email goes stale, ownership of the workspace can be lost.
You are responsible for everything done from your members' accounts. Treat invitations and the API key the same way you'd treat a password.
You may invite members up to the seat limit on your tier. Pending invites count toward the seat limit until they are accepted or revoked.
You may invite external auditors (from Pro). Auditor access is read-only apart from comments and incident notes, scoped to your workspace, and expires automatically. Revoke it at any time from the Auditors tab. Auditors do not count towards the user limit.

4. Acceptable use

Don't use the service to:

Store payment-card data, special-category personal data (Art. 9 GDPR) beyond what your compliance program legitimately requires, or anything you don't have authority to upload.
Attempt to access another customer's workspace, the underlying infrastructure, or any system other than your own.
Probe, scan, or test the vulnerability of the service without prior written authorisation. Coordinated security research is welcome - email security@dazr.eu first.
Send spam or other unsolicited messages through the public reporting portal, or use the platform to harass or threaten anyone.
Reverse-engineer, scrape, or build a competing product from the service.

If we believe a workspace is being misused, we may pause it pending investigation. Pausing blocks all writes; reads still resolve so you see a banner explaining what's happening. We'll notify the workspace owner with the reason and an unpause path.

5. Subscription, fees and renewal

The Free tier is genuinely free, indefinitely, for one user and one framework.
Free trial. A workspace on Free can try Pro, the Cyber Resilience Act module included, for 14 days, once per workspace and once per company (company registration number and VAT number). Before the trial starts, the owner confirms the terms and adds a payment method (a card or a SEPA direct debit mandate) with the payment processor; nothing is charged during the trial. Unless the owner cancels it before the trial ends, the workspace continues on Pro as a monthly paid subscription at the price on the pricing page (€99 a month excluding VAT), first charged on the day the trial ends. We email the owner when it starts and 7 days before the first charge, with its date and amount. The owner can cancel at any time during the trial on the Subscription page: nothing is charged, the workspace keeps Pro until the end of the trial and then returns to Free; nothing is deleted, and what Free does not cover stays readable but cannot be changed. Choosing another paid plan during the trial starts it at once and ends the trial.
Paid tiers (Pro, Enterprise) are billed in advance, monthly or yearly, in EUR, at the prices on the pricing page (Pro €99, Enterprise €499 a month, or eleven times the monthly price for a year, excluding VAT; ten times for a yearly plan bought before 13 October 2026), by the payment processor in Sub-processors. The price that applies is the one shown when you start the subscription; it stays in place as long as you keep that plan and billing period.
Changes. An upgrade, or a move from monthly to yearly, takes effect at once: you pay the new price for the rest of the current period, less the unused part of what you paid for the current plan, which is shown before you pay and credited with a credit note. A move from monthly to yearly starts a new yearly period that day. Differences under €1 are not charged. A downgrade, or a move from yearly to monthly, takes effect at the end of the paid period.
Subscriptions renew automatically at the end of each period; for yearly plans we email the owner 7 days before the renewal. Cancel any time from the portal Subscription tab: cancellation takes effect at the end of the current period, you keep paid features until then, and you can resume before then.
If a renewal payment fails, the subscription is past due: we try again twice within 14 days and email the owner each time, and you can pay or change the payment method at any time. If it is still unpaid after 14 days, the workspace returns to Free. If a bank reverses a payment (a chargeback), the workspace returns to Free at once. Workspace data is preserved in every case; what Free does not cover becomes read-only.
Users. The user limit of a plan counts owners, admins and members. Policy readers, who only read and acknowledge the policies addressed to them, do not count (from Pro, up to 2,000 per workspace), and neither do external auditors.
VAT: Italian customers pay Italian VAT. Business customers in other EU member states are invoiced under the reverse-charge rule when their VAT number is confirmed in VIES; if VIES cannot be reached at the time of payment, VAT is charged and, once the number is confirmed within 60 days, corrected with a credit note and refunded. Paid plans are sold to customers in the EU.
Invoices are numbered in sequence and never changed after they are issued; corrections and refunds are always made with a credit note.
We don't refund the rest of a period when you cancel or downgrade, because the plan runs until the end of the paid period; if a real outage materially prevents you from using the service we will, in good faith, credit you. Refunds go back to the original payment method.

6. Uptime and support

We aim for 99.9% monthly availability, measured at our service edge. This is a target, not a guaranteed service level; a separate, paid service level agreement can include one. Live checks and incident reports are published at dazr.eu/status, and we email workspace owners about incidents that affect them.
Email support response targets: Free 5 business days, Pro 2 business days, Enterprise 1 business day.
"Outage" means the workspace is unreachable or returns 5xx for normal operations. Scheduled maintenance, customer-side issues, and third-party network problems aren't counted.

7. Data, privacy and DPA

What we do with personal data is in the Privacy policy. The processor obligations - the GDPR Art. 28 contract that activates the moment you put personal data in a workspace - are in the DPA. The DPA forms part of these terms and prevails over them in case of conflict on data-processing matters.

8. Confidentiality

We treat workspace content as confidential. Our staff with workspace metadata access (the support portal) sign confidentiality undertakings. We won't disclose your data to third parties except sub-processors needed to run the service or where required by law.

9. Intellectual property

You own your workspace data. We get a limited licence to host, copy, transmit and back it up so we can run the service.
We own the platform code and framework templates. Pre-loaded control text and recommendations are licensed for use within the platform and not for redistribution.
Logos, names, and the Dazr brand are ours. White-label PDF exports on Enterprise replace our brand with yours; that's fine and that's the point.

10. Warranties and liability

We provide the service "as is" with the implied warranties that EU consumer law mandates - no more, no less. The service is intended to support your compliance program; it is not a substitute for legal, regulatory or audit advice.

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential damages, lost profits, or lost data; and total liability of either party in any twelve-month period is capped at the fees actually paid by you to us in that period.

Nothing here limits liability for fraud, gross negligence, willful misconduct, or anything that can't be limited under applicable law.

11. Termination

You may terminate at any time by cancelling your subscription and asking us to delete the workspace.
We may terminate immediately for material breach of section 4 (Acceptable use) or non-payment that persists after notice.
On termination we keep the workspace for 30 days so you can export. After that we delete it; backups are aged out per our retention schedule.

12. Changes

We may update these terms with at least 30 days' notice to workspace owners. If you don't accept the change you may terminate without penalty before it takes effect. Material changes (price, scope of liability) get extra notice and are highlighted.

13. Governing law and venue

These terms are governed by Italian law. The exclusive venue for disputes is the courts of Italy, except where mandatory consumer protections of your country of residence give you the right to bring an action there.

14. Contact

Contractual matters: legal@dazr.eu
Billing: billing@dazr.eu
Security: security@dazr.eu